customer-service page on our website!
More than just a Cake ShopOnline Ordering
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Customer Service

1. Contact information & Claims

  1. OUR CALL CENTER & DELIVERY ORDER(021 - 3192 8989):
    • Jl. Cikini Raya No. 16
      Menteng - Jakarta Pusat
      Tel : +6221 3192 8989
      Fax: +6221 392 6785.
      Please note that emails may not be reviewed immediately. If you need to make an immediate change or cancel to your order, please call our outlets for immediate assistance.c.Please directly call our nearest outlets should you have claims of our products or you can contact us at or our email


2. Payment methods we currently accept:

  1. Cash On Delivery

  2. Bank Transfer account:
    BCA 092 - 300 - 200 - 3
    PT Desserta Faktori Gelato BCA cab. Tebet Milenia.
  3. All major credit cards in our outlets, Visa and MasterCard through our website.


3. Frequently Asked question (FAQ):

  1. How to purchase?
    1. Select the product you want to buy
    2. Click button 'buy this product'
    3. Enter desired size and quantity and click 'add to cart' button
    4. If you have already completed shopping, click 'next step'
    5. Fill in customer information data
    6. Fill in delivery preferences : delivery type and delivery date
    7. Fill in 'special delivery request' if any
    8. Fill in 'delivery address'
    9. Fill in 'special request' if any
    10. Fill in wording you want to have written on your cake, if any
    11. Check out : payment information
    12. Click on payment method : credit card/ cash on delivery / bank transfer
  2. How to pay for online order?
    1. Cheese Cake Factory accept payment through Cash on delivery, Bank transfer and Credit card
    2. Follow the step on purchase/order shop guide information
    3. We will call or email you & send notification or confirmation after we receive the notification order
  3. Can you deliver the product?
    1. Yes, we provide the delivery service within certain area, and minimum order is Rp. 160.000,-
  4. How much is the cost for Delivery?
    1. The delivery cost will depend on the delivery area
    2. Please see the area while placing the order or you can contact us for further information
  5. How to cancel my order?
    1. Cancelation should be can be informed 2 days before the delivery date
    2. You can contact us at our nearest outlet or email to
  6. How to revise my order?
    1. You can send email to with stating your order number
    2. Or contact our nearest outlets


4. Safe shopping Guarantee & policies:

We guarantee that every online transaction you make will be 100% safe. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Purchaser must be a Credit Card Holder and must complete a personal data in accordance with the data on credit card and ID card which legitimate and still valid.

Cheese Cake Factory is not responsible for any errors in filing personal data that caused the failure of this Online Transactions in terms of payment, delivery and in the exchange of products.

Cheese Cake Factory can make unilateral cancellation of Online Transactions without refund or any other compensation, if the purchase of product is not done in accordance with the Terms and Conditions.

Cheese Cake Factory is able to process both with civil law and/or criminal law to every party to a transaction, own and/or possessed a product by ways in contravention with law or contrary with the Terms and Conditions, and Online Transaction Procedure.

Online Transactions and these Terms and Conditions are subject to the jurisdiction and applicable law of Indonesia by choosing the legal domicile at the Cheese Cake Factory Office.

Any dispute arising from these Online Transactions will be settled by consensus with reference to the Terms and Conditions, Purchaser states not to file any charges and/or claims to Cheese Cake Factory both in civil and/or criminal law.

Cheese Cake Factory is not responsible for the misuse of credit cards in these Online Transactions or refusal the Online Transactions by the Bank.


5. Terms of use:

We welcome you to Cheese Cake Factory website and thank you for visiting. We ask that you review the following basic terms that govern the use of the site and the purchasing of products from our site. By using Cheese Cake Factory's website you agree to follow and be bound by these terms. These terms may be changed from time to time and your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified.

All of the content on Cheese Cake Factory website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, by Cheese Cake Factory,

The contents of Cheese Cake Factory site are intended for the personal non-commercial (aside from purchases by you from oursite) used by visitors to the site.

You may not copy, reproduce, publish, transmit, or otherwise use any copyrighted or trademarked materials present on this site without prior written consent. This includes using Cheese Cake Factory trademarks for met tags, in hidden text or otherwise using the trademarks for the purposes of gaining a higher ranking from search engines. Cheese Cake Factory retains all rights in its copyrights and trademarks, trade names, brand names, and trade dress depicted on this site. You
should be aware that Cheese Cake Factory lawyers will aggressively enforce all these intellectual property rights in the content.

Links may be established on Cheese Cake Factory's website to those owned by third parties. Cheese Cake Factory does not control any such third party websites and is not responsible for any damages you may suffer from using such third party sites. Linking to Cheese Cake Factory's website is prohibited without Cheese Cake Factory prior written consent.

Cheese Cake Factory may, from time to time, make revisions to its website, and reserves the right to do so without recourse from any user.

Any comments or feedback submitted by users of the website shall be and remain the property of Cheese Cake Factory. Cheese Cake Factory is under no obligation to pay for to any such comments or feedback provided by users.

The contents of the Cheese Cake Factory website are provided on and as is basis, without warranty of any kind, neither expressed or implied, including without limitation, warranties of merchant ability or fitness for a particular purpose. You use Cheese Cake Factory's site at your own risk and you assume all responsibility. Cheese Cake Factory will not be responsible for any damages you may suffer as a result of your use from this site.


6. Return Policy:

Your satisfaction is guaranteed. If you are not satisfied with your purchase, due to our products presentation or our delivery services please call our outlets within 1 day of receipt of product.

Customized product or product that has been abused may not be returned under any circumstances. The products, if the item is returned in the original packaging, we will exchange it.

You can Contact Our outlets or visit our website to get information.